Customer Service

Thank you for visiting Lowglade Customer Service! We're here to provide answers and tools to assist with your questions and needs. Browse through the sections below for FAQs and resources. If you need further assistance, don't hesitate to reach out to us by clicking here.

Information & Policies

Contenu réductible

About Lowglade

Like a glade tucked beneath an ancient canopy — where the light filters softly and the world slows down — Lowglade is built on the feeling of enduring calm, clarity, and purpose. It's a place where ideas take root, grow, and thrive. That spirit guides everything we do.

We’re driven by a commitment to thoughtful design, lasting craftsmanship, and genuine connection with our customers. With a clear vision and a team that cares deeply about what we create, we aim to offer products and experiences that feel as grounded and inspiring as the name suggests.

This isn’t just about innovation for its own sake. It’s about building things that matter — quietly, confidently, and with integrity.

Company details

Our mission

At Lowglade, we are committed to providing a smooth, secure, and inspiring shopping experience for our customers. By offering high–quality products and first–class customer service, we strive to build long–term relationships andDeliver added value to those who choose us.

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Sustainability & responsibility

We at Lowglade take responsibility for our impact on the environment and society. By selecting sustainable suppliers, reducing our carbon footprint, and supporting ethical trade, we are working towards a brighter future for all.

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Press & media

For press inquiries or collaboration opportunities, please contact our PR team at press@lowglade.com.

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Careers at Lowglade

Want to be part of our team at Lowglade? We’re always looking for passionate individuals. Check out our open positions on our careers page or send us a spontaneous application at jobs@lowglade.com.

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Contact & Customer Service

If you have any questions or need assistance, don’t hesitate to reach out to our customer service team via email or visit our support page by clicking here. We’re here to help!

Or Email us at: support@lowglade.com

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Shipping Policy

We are committed to delivering your orders promptly and safely. Click the link below to learn more about our shipping methods, estimated delivery times, and how we ensure your items reach you securely.

Shipping Policy

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Refund Policy

Your satisfaction is our priority. Click the link below to understand our refund process, eligibility criteria, and how we handle returns and exchanges.

Refund Policy

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Cookie Policy

We use cookies to improve your experience. Click the link below to learn more or manage your preferences.

Cookie Policy

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Privacy Policy

Your privacy matters to us. Click the link below to learn how we collect, use, and protect your information.

Privacy Policy

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Terms of Service

Know your rights and responsibilities. Click the link below to read our Terms of Service.

Terms of Service

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