Customer Service
Thank you for visiting Lowglade Customer Service! We're here to provide answers and tools to assist with your questions and needs. Browse through the sections below for FAQs and resources. If you need further assistance, don't hesitate to reach out to us by clicking here.
Gift Cards & Discounts
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How does a gift card work?
A Lowglade gift card is an easy and flexible way to pay or share the perfect gift. Simply enter the gift card code at checkout, and the amount will be automatically applied to your order. If there’s a remaining balance, it can be used toward future purchases. Gift cards never expire and can be used across all eligible products on our site.
Didn’t find what you were looking for? Our support team is happy to help — contact us by clicking here.
Can I use multiple gift cards for one purchase?
Yes, Lowglade allows you to combine multiple gift cards to cover the total amount of a single purchase. During checkout, simply enter the codes for each gift card you wish to use, and the combined balance will be applied toward your order. If the total value of your gift cards exceeds the purchase amount, any remaining balance will stay available for future use.
Didn’t find what you were looking for? Our support team is happy to help — contact us by clicking here.
What happens if I return an item purchased with a gift card?
If you return an item that was purchased using a gift card, the refund will be credited back to the same gift card. This way, you can use the refunded balance for future purchases at Lowglade.
Didn’t find what you were looking for? Our support team is happy to help — contact us by clicking here.
How can I get discount codes and offers?
We frequently share discount codes and special offers through our newsletters, website promotions, and social media channels. If you’re a member of the Lowglade Club, you’ll also receive exclusive, personalized deals tailored just for you!
Didn’t find what you were looking for? Our support team is happy to help — contact us by clicking here.
Can I combine discount codes with other offers?
Absolutely! You can combine multiple offers at checkout to get the best possible deal.
Didn’t find what you were looking for? Our support team is happy to help — contact us by clicking here.
How do I redeem a discount code?
To redeem a discount code, simply enter the code in the designated field during the checkout process. The discount will be applied automatically to your order total before you complete your purchase.
Didn’t find what you were looking for? Our support team is happy to help — contact us by clicking here.
My discount code/card doesn’t work. What should I do?
First, please ensure the code is entered exactly as provided, including any capital letters or special characters. Also, check that the code hasn’t expired and that any conditions (such as minimum purchase or product restrictions) are met. If you continue to experience issues, don’t hesitate to contact our customer service team for help — contact us by clicking here.
Didn’t find what you were looking for? Our support team is happy to help — contact us by clicking here.
Are student discounts or special promotions available?
Yes! We frequently offer special discounts for students and loyal customers. By becoming a member of the Lowglade Club, you’ll gain access to exclusive offers and deals tailored just for you. To join the Lowglade Club and start receiving these benefits, click here.
Didn’t find what you were looking for? Our support team is happy to help — contact us by clicking here.