Customer Service
Thank you for visiting Lowglade Customer Service! We're here to provide answers and tools to assist with your questions and needs. Browse through the sections below for FAQs and resources. If you need further assistance, don't hesitate to reach out to us by clicking here.
Shipping & Delivery
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Order Tracker
Click the link below to track the status of your order.
Once your order has shipped from our warehouse, you will receive further updates directly from the courier via email, including detailed tracking information and estimated delivery times.
If you checked out as a guest, you can still view your order using the Order Tracker by entering your order number and email address.
Didn’t find what you were looking for? Our support team is happy to help — contact us by clicking here.
What are the delivery times and costs?
What happens if I'm not home for the delivery?
If you’re not home when delivery is attempted, don’t worry! Your order will be taken to a nearby pickup location. The shipping company will send you details on where and when you can collect your package.
Please follow the carrier's instructions to pick up your order. Depending on the shipping company, you may have options such as verifying your identity online or/and authorizing someone else to collect it for you. For more information, you can contact the carrier directly via their tracking system or email. You will receive all the necessary contact details via email from the carrier once they have taken over the shipping process.
Didn’t find what you were looking for? Our support team is happy to help — contact us by clicking here.
What can I do if my order is delayed?
We’re sorry if your order is taking longer than expected to arrive. While delivery times can sometimes be affected by factors beyond our control, we want to make sure you get the best possible experience.
If your order is significantly delayed, please contact us by clicking here, and our team will be happy to assist you. In some cases, you may even be eligible for compensation.
Didn’t find what you were looking for? Our support team is happy to help — contact us by clicking here.
What should I do if my order is incorrect?
We’re sorry if you received the wrong item or if something is missing from your order. Please contact our customer support team here as soon as possible with your order number and a brief description of the issue.
We’ll work quickly to make things right — whether that means sending the correct item or arranging a return and refund. Your satisfaction is important to us, and we appreciate your patience while we resolve the issue.
Didn’t find what you were looking for? Our support team is happy to help — contact us by clicking here.
My package was marked as delivered, but I didn’t receive it. What should I do?
If your package is marked as delivered but hasn’t arrived, please contact the shipping carrier via the email provided in your shipment notification. They will have the most accurate information and can assist you directly.
If the carrier cannot resolve the issue, please contact Lowglade customer support here, and we’ll be happy to help you further.
Didn’t find what you were looking for? Our support team is happy to help — contact us by clicking here.
Shipping Policy
We are committed to delivering your orders promptly and safely. Click the link below to learn more about our shipping methods, estimated delivery times, and how we ensure your items reach you securely.
Shipping Policy
Didn’t find what you were looking for? Our support team is happy to help — contact us by clicking here.